Digital Complaints Management System
INTRODUCING
THE NEW COMPLAINTS SYSTEM
We are pleased to introduce our new complaints system, designed to provide a more efficient and transparent way to address member feedback and ensure a high standard of service for everyone.
Key Benefits
Improved Transparency: Members will receive a complaint identification number and a clear explanation of the process, including expected timeframes for resolution.
Prompt Resolution: The system is designed to facilitate faster recording, investigation, and resolution of issues by routing complaints to the appropriate teams.
Better Communication: You will receive regular updates on the progress of your complaint and a formal written response once a decision is made.
Continuous Improvement: The data gathered from complaints will be analyzed to identify recurring issues and inform future decisions and service enhancements.
Our Commitment
We value your feedback and are committed to resolving your concerns in a fair, timely, and efficient manner. Our goal is to ensure every member feels heard and valued, and we will use this system to improve our services and build trust and loyalty.
We encourage you to use the appropriate channels provided to ensure your complaint is officially logged and handled within our new procedure.
POPIA Data Privacy Consent Disclosure
In terms of the requirements set in the Protection of Personal Information Act 4 of 2013, (POPIA) everyone has the right to privacy, including the right to the lawful collection, retention, dissemination and use of one’s Personal Information. To give effect to this right, The Private Security Sector Provident Fund is under a duty to provide you with various details in respect of the processing of your Personal Information, before such information is processed, which details are set out in PSSPF’s POPIA Policy.
By providing the PSSPF with your personal details, and if you act as legal guardian of a minor below the age of 18 years old, you consent to the PSSPF processing your, and where applicable, that of the minor’s Personal Information, which the PSSPF undertakes will be done in accordance with the said notice. To view the PSSPF’s complete POPIA Policy online, visit: https://www.psspfund.co.za/
Key Benefits
Improved Transparency: Members will receive a complaint identification number and a clear explanation of the process, including expected timeframes for resolution.
Prompt Resolution: The system is designed to facilitate faster recording, investigation, and resolution of issues by routing complaints to the appropriate teams.
Better Communication: You will receive regular updates on the progress of your complaint and a formal written response once a decision is made.
Continuous Improvement: The data gathered from complaints will be analyzed to identify recurring issues and inform future decisions and service enhancements.
Our Commitment
We value your feedback and are committed to resolving your concerns in a fair, timely, and efficient manner. Our goal is to ensure every member feels heard and valued, and we will use this system to improve our services and build trust and loyalty.
We encourage you to use the appropriate channels provided to ensure your complaint is officially logged and handled within our new procedure.
POPIA Data Privacy Consent Disclosure
In terms of the requirements set in the Protection of Personal Information Act 4 of 2013, (POPIA) everyone has the right to privacy, including the right to the lawful collection, retention, dissemination and use of one’s Personal Information. To give effect to this right, The Private Security Sector Provident Fund is under a duty to provide you with various details in respect of the processing of your Personal Information, before such information is processed, which details are set out in PSSPF’s POPIA Policy.
By providing the PSSPF with your personal details, and if you act as legal guardian of a minor below the age of 18 years old, you consent to the PSSPF processing your, and where applicable, that of the minor’s Personal Information, which the PSSPF undertakes will be done in accordance with the said notice. To view the PSSPF’s complete POPIA Policy online, visit: https://www.psspfund.co.za/
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PSSPF Legal Department
Attention: Principal Office Private Security Sector Provident Fund
108 Fox Street
Metropolitan Building
Johannesburg
2001
Attention: Principal Office Private Security Sector Provident Fund
108 Fox Street
Metropolitan Building
Johannesburg
2001